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Return Policy

After Sales 
Should you have any question with regards of direction of use of the product, the service that we provided, any question please contact us at Facebook page ( or email us at

Facebook Page estimated reply time: within 1 hour everyday except public holiday 

Email estimated reply time: within 1-2 working day

We promise to provide our best efforts to ensure all your Orders are correctly fulfilled. 

This Returns, Refund, Exchange Policy is only be applicable for National Pharmacy Shopline online store only.

Should there be any discrepancy of products delivered, customer need to notify Customer Service by or email: to report on the products upon 7 days of receiving the goods. 
1. This return(s) ; exchange(s) policy does not apply to items, which have been stated as non-exchangeable or non-returnable.

2. Return(s) ; exchange(s)allowed with same product that with equal value or lower value. Exchange product that value less than the return value, there will be no refund for the difference of price.

3. Exchange of Products can be arranged under the following reasons: 
  • If the products delivered is in damaged or defective condition; or 
  • If the products delivered is expired; or 
  • If the product is different from the Order delivered. Products for exchange shall be returned in its new, unused, original condition, quantity and packaging as it first delivered to customer. Items purchased as part of a set or a multi-item pack must be returned as a whole set.

4. To return a purchase made through the website, you can make your own arrangements through any postal carrier to our returns centre. We recommend Customer use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility. Please take note all shipping fee is bear by Customer UNLESS the the item that Customer returned has been certified in Clause

3, you will receive a full refund on delivery charge. Walk-ins will not be entertained at any National Pharmacy Pharmacy outlet.

Returns Centre: National Pharmacy 
Attention to: Shopline Return

Address : Gamuda walk office, Block N-4-01,
Persiaran Anggerik Vanilla,
Kota Kemuning,
40460 Shah alam,

5. If all replacement or exchange of Product(s) is not available, Customer may request for a refund to be made via either, 

  • via Cash Value Points and/or non-cash term with equivalent cash value to shopline membership account within 2 working days; or National Pharmacy shall not be liable with respect to any loss, damage, cost or expense that Customer or any person may incur as a result of any delay in the financial institution processing the said refund.