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Privacy Policy




This privacy notice (“Notice”) is issued to all prospective and/or existing customers, suppliers, vendors, contractors and service providers in Setia Medi Pharma Sdn. Bhd. (1133635-U) (“Setia Medi Pharma”) pursuant to PDPA. 

For the purposes of this Notice,

Affiliates” means Kiara Healthcare Sdn Bhd (1275145-V) and any other company, corporation or other organisation which is the lawful licensee of the trade name “National Pharmacy” or such derivations or modifications thereof.

“Personal Data” means all information in respect of commercial transactions that relates directly or indirectly about an individual who is identified or identifiable from that information alone.

“Processing” means collecting, recording, holding or storing data, organising, adapting or altering data, using, referring to, retrieving or consulting data, disclosing or transferring data or otherwise making the data available to third parties, aligning, combining, correcting, erasing, destructing or destroying data.


In the course of your dealings with us, we may request and collect your Personal Data which includes but is not limited to your name, nationality, identification number and/or passport number, profession, company name, job title and income, marital status and family members’ details, personal interests or preferences such as language, product or content interests, communicating and marketing preferences, contact details such as contact number, email address, postal address, date of birth, age and gender, your photographs or images captured by way of video surveillance installed in our premises, bank accounts details, account details, appointment details (such as the doctors, dentists or other healthcare providers you have visited, your reasons for visits, your dated of visits, your appointment history and other medical and health information you choose to share with us) and any other information of which you may be identifiable from or which may identify you that we deem necessary from time to time in connection with the commercial relationship between you and us. 


We collect your Personal Data from yourself and a variety of legitimate sources, including but not limited to:-

  1. information provided by you through amongst others, forms or through website (if any);

  2. third parties such as third party service providers, business partners, credit references agencies and publicly available sources of information;

  3. your provision of Personal Data at events sponsored or organised by us or our Affiliates;

  4. your participation in our questionnaires and surveys;

  5. your provision of business cards or Personal Data that are given to the employees, clients or business associates of our company or to our Affiliates; 

  6. your voluntary distribution of materials about your personal information; 

  7. the lawyers, consultants, auditors, accountants, bankers and/or any other parties with whom you or we are dealing with; and 

  8. such other written and/or verbal communications between you and any authorised agents of our company and our Affiliates.


The Personal Data will be collected, processed and used by us for the following purposes (collectively known as “Purpose”):-

  1. to communicate with you;

  2. to provide products and/or services to you;

  3. to respond to your enquiries or complaints;

  4. to process your purchase and/or contest entry (if any);

  5. to provide you with information and/or updates on the present and future promotions, developments in the pharmaceutical and/or medical industry, other products, services and/or promotions offered by our company and selected third parties which may be of interest to you from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels;

  6. to send you seasonal greetings messages from time to time;

  7. to send you invitation to join National Pharmacy’s membership, events and promotions and events;

  8. to monitor, review and improve the National Pharmacy’s membership, events and promotions, products and/or services;

  9. to process and analyse your Personal Data either individually or collectively with other individuals;

  10. to conduct market research or surveys, client profiling activities, planning and statistical analysis within the National Pharmacy group in relation to the present and future developments in the pharmaceutical and/or medical industry, other products and/or services;

  11. to share any of your Personal Data with the auditor for internal audit purposes;

  12. to maintain and improve customer relationship;

  13. to maintain and update internal record keeping;

  14. for internal administrative purposes;

  15. for detecting, investigating and preventing fraudulent, prohibited or illegal activities;

  16. for enabling our company and its Affiliates to perform its obligations;

  17. for meeting any applicable legal or regulatory requirements and making disclosure under the requirements of any applicable law, regulation, direction, court order, by-law, guideline, circular or code applicable to our Company;

  18. to enforce or defend our Company’s rights and your rights under, and to comply with the applicable laws, legislation and regulations; and/or

  19. for other purposes required to operate and maintain our company and the Affiliates’ business,

and you agree and consent to us, using and processing your Personal Data in the manner as identified in this Notice.


We may disclose your Personal Data to the following third parties including:-

  1. the Affiliates of our company and their respective employees;

  2. your immediate family members and/or emergency contact person as may be notified to our company and/or the Affiliates from time to time;

  3. our company’s business partners and Affiliates that provide related products and/or services in connection with our business for joint promotions and/or contests;

  4. any person under a duty of confidentiality to which has undertaken to keep your Personal Data confidential which our Company has engaged to discharge obligations to you;

  5. any party in relation to legal proceedings or prospective legal proceedings;

  6. our auditors, consultants, accountants, or other financial or professional advisers;

  7. data centres and/or servers located within or outside Malaysia for data storage purposes;

  8. payment channels including but not limited to financial institutions for purpose of assessing, verifying, effectuating and facilitating payment of any amount due to our company or the Affiliates in connection with your purchase of our company or the Affiliates’ products and/or services;

  9. government agencies, statutory authorities, industry regulators and other similar authorities;

  10. our contractors or third party service or product providers as may be necessary or appropriate; 

  11. any persons, authorities or regulators to whom our Company is permitted or required to disclose to under the applicable laws; and/or

  12. the general public when you become a winner in a contest by publishing your name, photographs and other Personal Data without compensation for advertising and publicity purposes.


The supply of your Personal Data to us is voluntary. However, in the event you choose not to provide your consent or subsequently withdraw your consent to the processing of the Personal Data by us, we will be unable to fulfill our obligations to you in relation to the Purpose. 

Please also take note that your failure to provide us your Personal Data may result in amongst others, the following:-

  1. our inability to communicate with you on the products or provide the services you require;

  2. our or your inability to comply with any legal or statutory requirements; 

  3. our inability to provide you with updates about our latest launches and/or products.


You may at any time hereafter request to access to your Personal Data and have a copy of it by submitting such request in writing.

If you are of the view that your Personal Data is inaccurate, misleading, incomplete or out-of-date, you may also make a request in writing for correction. 

If you do not wish to receive notifications and marketing materials from us or would like us to cease processing your Personal Data in a specified manner, you are entitled to submit a written request for such restriction of the processing of your Personal Data. We will take reasonable endeavours to comply with your request. We may, however, refuse to comply with the requests under circumstances as permitted by law.

Any abovementioned requests, enquiries or complaints with respect to your Personal Data may be submitted to us in writing, to the following address :- 

Name of Company : Setia Medi Pharma Sdn. Bhd. 

Contact No. : 03 7954 0882

Address : Kompleks Kesihatan Wanita & Kanak-kanak, Pusat Perubatan Universiti Malaya, Jalan Universiti 59100, KL


We take reasonable steps to ensure that your Personal Data is protected from unauthorised access and misuse. We also require all our data processors to take reasonable security measures in the processing of your Personal Data. 


You are advised to initiate review of your Personal Data. Upon receipt of your written requests for correction of your Personal Data, we will take reasonable steps to rectify the Personal Data which is inaccurate, incomplete and not up-to-date unless we consider there are justifications for refusing to comply with your requests. 


We reserve the right to modify, update or amend the terms of this Notice at any time by placing the updated Notice at our pharmacies or online through our website. By continuing to deal with us or by engaging us following the modifications, updates or amendments to this Notice, it is deemed that you have accepted such modifications, updates or amendments unless you have expressly stated otherwise in writing to us. 


This Notice is issued in both the English and Malay languages. In the event of any inconsistency between these two versions, the English version shall prevail.


In engaging us and/or continuing to engage us and/or having engaged us and/or communicating with us with the view of engaging us,  you will be deemed to have consented to allow us to collect, record, hold, store, process and deal with your Personal Data until and unless we receive written notice to the contrary from you.